Privacy Policy

Last Updated: 09.09.2025

 

At Long’s Locks Ltd, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

 

Information We Collect

 

 

We may collect the following personal data when you use our website or services:

 

• Name, address, and contact details (phone number, email address).

• Details relating to the services you request.

• Any other information you voluntarily provide that is necessary to complete our services.

 

 

 

How We Use Your Information

 

 

Your personal data is used solely for legitimate business purposes, including:

 

• Responding to enquiries and providing locksmith services.

• Communicating with you about your service request.

• Maintaining records for legal, regulatory, and accounting purposes.

 

 

We do not use your data for marketing without your explicit consent.

 

 

Lawful Basis for Processing

 

 

We process personal data under the following lawful bases:

 

• Contractual necessity – to provide locksmith services requested by you.

• Legal obligation – to comply with applicable laws and regulations.

• Legitimate interests – to ensure efficient operation of our services.

 

 

 

Confidentiality and Security

 

 

All client information is kept strictly confidential. We will never sell, rent, or share your data with third parties unless required by law or with your explicit consent. We implement appropriate technical and organisational measures to safeguard your personal data.

 

 

Data Retention

 

 

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law. After this period, data is securely deleted or anonymised.

 

 

Your Data Protection Rights

 

 

Under the UK GDPR, you have the following rights:

 

• The right to access the personal data we hold about you.

• The right to request correction of inaccurate or incomplete data.

• The right to request deletion of your data where applicable.

• The right to restrict or object to processing in certain circumstances.

• The right to data portability (to request a copy of your data in a usable format).

 

 

To exercise your rights, please contact us using the details below.

 

 

Contact Us

 

 

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

 

Long’s Locks Ltd

Email: longslocksmith@outlook.com

Phone: 07957172861

Address: 44 Grove Road, Maidstone, Kent, ME15 9AT

 

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.